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Frequently Asked questions

(Q) Are your stickers easy to apply?

(A) Yes. We have worked very hard to make our stickers as easy as possible to apply and believe we have achieved this, see our 'Why Choose Us' page for more information. You will receive a FREE vinyl spreader and written instructions with every order and there are fitting videos to view on each product page along with a dedicated how to apply wall stickers with transfer paper page to view on our website.

(Q) Are the stickers removable?

(A) Yes. We use matt wall art vinyl that has a semi-permanent adhesive making them easy to remove even after a number of years and if your painted surface is sound the vinyl will leave no damage or residue when removed. (Once the sticker has been removed it will no longer stick to another surface).  To remove the vinyl simply use your nail or a sharp knife to peel up the corners and remove the sticker parts carefully. (Important: Do not use a hair dryer to heat the vinyl before removal as this will leave the adhesive layer on the surface, which will then need to be removed with a glue removal liquid)

(Q) Can I apply to a freshly painted surface?

(A) No. We suggest you leave a couple of weeks for the paint to fully dry out.

(Q) Where can the stickers be applied?

(A) Any flat, smooth surfaces, including walls, glass, ceilings or doors. When applying to any textured surface please be aware that the adhesion may be reduced slightly therefore extra care and caution is advised when fitting.

Tip: Try sticking a piece of masking tape to the surface you are testing, if the masking sticks without any problems it should be suitable for our wall stickers.  If the masking tape doesn't stick very well or even falls off, we would suggest that our vinyl may not stick to that particular surface.

(Q) Can I request a custom design or a size that is not listed?

(A) We are happy to produce any custom designs you request and will also do our best to accommodate any alternative size requests you may have for our existing designs, message us via our contact page with any custom orders.

(Q) What payment methods do you accept?

(A) You can pay securely using Paypal, your debit/credit VISA cards, Mastercard, American Express or Apple pay.

(Q) What is your privacy policy and what do you do with customer information?

(A) Customer information is collected for the purpose of processing your order. This information is kept confidential and is never shared.  Aspect Wall Art will only collect and use your personal information in order to make our processes better, faster, and more convenient for you. We will never disclose your personal information without your explicit consent.

(Q) Can I return my order?

(A) Please see our returns page for more information.

(Q) Is your website safe and secure for customers?

(A) Yes. We use Braintree payment gateway (a Paypal company) for all payments, so you can be assured of a safe and secure transaction.  We also have a dedicated GeoTrust site-wide SSL to keep all information and card details encrypted, all our URL's start with HTTPS showing that the page is secure. Along with these security measures we are rated safe by Norton safe web, McAfee and ScanVerify which regularly check our website's secure data transmissions are protected against third-party hacker attacks.

(Q) Where do you ship to?

(A) We currently ship to the following locations:

United Kingdom Australia Austria
USA Estonia Finland
Canada Greece Ireland
Lithuania Belgium Malta
Slovakia Slovenia Spain
Luxembourg France Italy
Netherlands Cyprus Germany
Romania Portugal  Latvia
Denmark Poland  Norway

 

 

 

 

 

 

 

 

 

If you have any questions which aren't covered in our FAQ's please fill in the form below and we will get back to you as soon as possible.....


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