Wall Sticker Delivery Information
All orders are precision cut, hand finished to order and dispatched from the United Kingdom. We aim to manufacture your product/s within 1-3 working days, but at peak times this cannot be guaranteed and may be slightly delayed.
Standard Delivery £2.99 flat rate per whole order (FREE delivery if you spend over £40)
Delivery service: Hermes UK (tracked)
Delivery estimate: 3-5 working days
(This service will also be used for eligible free delivery orders)
First Class Signed for £6.99 flat rate per whole order
Delivery service: Royal Mail Fist Class Signed
Delivery estimate: 1-2 working days
(We reserve the right to change delivery companies as and when the need arises)
Returns, Refunds and Replacements
IF YOU CHANGE YOUR MIND AFTER YOU HAVE COMPLETED AN ORDER.....
If you change your mind after ordering your wall stickers and we are yet to manufacture them, you will be able to claim a full refund by contacting us either via our contact number or our contact page on the website. If however your order has already been manufactured we will unfortunately not be able to offer any refunds, as each sticker is made to order in your chosen colour/s, size and/or personalised options.
NON-DELIVERED MISSING PARCELS.....
For UK deliveries please allow 5 working days after the latest expected delivery date before contacting us regarding a missing parcel, we will then be able to chase the relevant delivery company. Should they not be able to locate your parcel we will send you a replacement free of charge.
CUSTOMER NOT IN TO RECEIVE PARCEL/S.....
If your order is returned to our office address after continuous attempted deliveries we will unfortunately have to charge for the cost of re-sending your parcel. Nb. Hermes will make 3 attempts to deliver before returning it to us.
DAMAGED IN TRANSIT.....
In the unlikely event that the product is damaged in transit please contact us within 7 days of receipt. We may require you to send us back the damaged package or take a photograph so that we can make a claim against the delivery company. Once the claim has been made we will be happy to send out a replacement to you free of charge.
PRODUCT DAMAGED BY CUSTOMER.....
We unfortunately cannot be held responsible if a wall sticker is damaged or made unusable during the installation process, as they are a do-it-yourself product. We have of course made the application process as simple and straight forward as possible and supply detailed fitting instructions with every order. We also have a detailed step by step fitting video to view on our website.
INCORRECT ADDRESS FROM CUSTOMER.....
Please be sure to double check your address details when ordering from us as we will unfortunately not be able to refund any parcel lost due to an incorrect address given by the customer. However, if the parcel makes its way back to us via the return address we will happily re-post it to you, but this will be at your cost.
INCORRECT SELECTION OR DISLIKE OF COLOUR CHOICE BY CUSTOMER.....
Please double check your colour choice/s at checkout to make sure that the colour/s chosen are correct. If you notify us quickly of a mistake, we will be able to simply change the colour choice on your order before manufacture. Unfortunately, if you require a replacement wall sticker that you have already received or has been manufactured, due to a mistake on your part, or a dislike of the chosen colour, we will be happy to do so but will charge a minimum of £10.00 or 50% of the original product price (whichever is the greater, delivery will be free) to send out the replacement sticker/s, in the correct colour/s to you. In these circumstances we will not require you to send us back your original purchase.
Wall Clocks, Prints and Metal Sign Returns
If you receive a damaged clock, print or metal sign, or the item is not as described, please contact us within 7 working days to arrange to return your order. We will then contact the relevant trusted partner to get your item/s returned free of charge for either a replacement or full refund.
If you change your mind once your wall print or metal sign order has been completed, we will not unfortunately be able to refund or return the item/s as they are hand printed specifically to your requirements. Clocks however can be returned at your own expense for a refund of the product/s ordered.
Rest assured that whatever problems may, from time to time occur, our aim is to keep every customer happy with the service and products that we provide. We will not leave you out of pocket or without the product/s you ordered and will do everything in our power to resolve all issues. To notify us you wish to return your item/s please use our contact us page.